Now you may get a request to allow users to call from response group in Lync. I did a bit of research on this and according to Microsoft it is possible, but I have found it doesn’t work by default.
http://office.microsoft.com/en-gb/communicator-help/answer-and-make-calls-for-a-response-group-in-lync-2010-HA101834781.aspx
The reason it doesn’t work is that by default response groups do not have any voice policy. Voice Policies determine if a user is allowed to call or not. To apply the policy we need to do a bit of Powershell!
1. Open Lync control panel/Response Groups/Group and go into the group to add any users you want to give access to.
2. Click on the “Workflow” tab then “Create or edit a workflow”.
3. Edit the workflow and make sure that “Enable Agent Anonymity” is checked (you can’t call from a response group without this).
4. Open Lync Management Shell on your client machine or Lync Server and run the following command to get a list of response groups:
Get-CsApplicationEndpoint
5. Then you can run this to find out what the voice policy of a specific group is:
Get-CsApplicationEndpoint -Identity “Response Group Name” | Format-List -Property VoicePolicy
This should return back that no voice policy is assigned.
6. We now need to give the response group a policy.
Get-CsApplicationEndpoint -Identity “Response Group Name” | Grant-CsVoicePolicy -PolicyName “Voice Policy Name”
7. Now check the policy was applied:
Get-CsApplicationEndpoint -Identity “Response Group Name” | Format-List -Property VoicePolicy
We should now have the permission to call on behalf of a response group. To test open Lync client and right click a user to see the call options:
Hi, I know this post is a bit old but, is there any way to set call on behalf of response group as default outgoing call behaviour? I want to use IP phones (Polycom CX500) with response group, but I can not get it to originate a call by the fault with the response group header. Any ideas? Thanks!